Refund & Returns Policy

1. All Sales Are Final

Each fragrance we sell is handmade in small batches, and some are one-of-a-kind or limited editions. For this reason, we do not accept returns, exchanges, or cancellations. Once your order is placed, it is final and cannot be cancelled or changed, except as described below.

Please review your order carefully before checkout. If you have questions about a fragrance, we’re happy to help before you buy.

2. Order Errors

If we make a mistake with your order, such as sending the wrong fragrance or size, contact us within 7 days of delivery with your order number and a photo of what you received. We will correct the error at no cost to you.

3. Shipping Address

Please confirm that your shipping address is complete and accurate at checkout. If you spot a mistake, email us within 24 hours of placing your order and we will do our best to update it before the order ships. We cannot be responsible for orders delivered to an incorrect address that was entered at checkout, or for orders that cannot be delivered because of an incomplete address.

4. Lost or Stolen Packages

Once your order has been handed to the courier, delivery is outside our control. We are unable to replace or refund packages that are lost, stolen, or delayed in transit. If your tracking shows delivered but you haven’t received your package, we recommend checking with neighbours and your local post office, and filing a claim with the courier.

5. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. To help us file an insurance claim and resolve the issue, please include clear photos of:

• The damaged item
• The inside of the package (including packing materials)
• The outside of the package, including the shipping label

Once we have these, we will review your claim and, where approved, replace the item or issue a refund.

6. Shipping & Forwarding Services

Delivery to your own address only

To protect our customers and our products, we do not ship to third-party package forwarding or reshipping services. Please enter a home, business, or PO box address that belongs to you or the person you’re sending the order to.

If you use a forwarding service anyway

Orders shipped to a forwarding address are not eligible for replacement, refund, or support if they are damaged, lost, or stolen. Our responsibility ends once your parcel is delivered to the forwarding service, and we cannot account for how it is handled or delivered after that point.

Our right to decline or cancel

If we have reason to believe an order is being sent to a forwarding service, we may decline or cancel it, or contact you to confirm the delivery address before shipping. If we cancel an order for this reason, we may refund your payment in full.

7. Contact Us

For order errors, damaged items or any other questions about this policy, please contact us at: