Privacy Policy

1. What Information We Collect

When you interact with our store—such as making a purchase or browsing—we collect certain personal data to facilitate a seamless and secure experience. This includes:

• Identifiable Information: Your name, mailing address, email address, and contact number during order placement, registration, or support queries.
• Technical Information: Your device’s IP address, browser type, operating system, and browsing patterns on our site, automatically captured to improve our website’s functionality and relevance.
• Transaction Data: Details of payments and purchase history, collected via secure payment processors.
• Marketing Preferences: If you opt-in, we retain your preferences for receiving promotional content or updates from us.

We collect personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”), and where applicable, other data protection regulations to which you may be subject based on your location.

2. Obtaining Your Consent

By providing your personal information during the course of a transaction—whether placing an order, verifying payment, arranging delivery, or requesting a return—you are deemed to have consented to the collection, use, and disclosure of that information for that specific purpose.

For purposes beyond direct transaction fulfilment (such as marketing), we will:

• Seek your express consent before using your information.
• Provide clear options to opt out at any point.

Withdrawing Consent

You may withdraw your consent at any time by writing to our Data Protection Officer at terrychen@scottnshane.com.

Please note that withdrawal may affect our ability to serve you, especially for functions that rely on your information.

3. Use & Disclosure of Personal Information

We use your data strictly for:

• Processing and fulfilling orders
• Communicating service updates or promotional offers (where permitted)
• Enhancing your online experience
• Preventing fraud or misuse

We may disclose your personal information:

• When required by law or court order
• If you violate our Terms of Service
• During the course of a business transfer, acquisition, or merger

Rest assured, all disclosures are made in accordance with relevant data protection laws.

4. Third-Party Services & Cross-Border Data Transfer

We work with carefully vetted third-party service providers such as payment gateways, courier services, and analytics tools. These partners are contractually obligated to use your information only for the services they provide.

• Data Retention & Jurisdiction: If services involve overseas entities, your data may be transferred to or stored in jurisdictions outside Singapore. In such cases, we ensure comparable protection standards as required by the PDPA.
• Due Diligence: We encourage users to review the privacy policies of any third-party platforms you are redirected to, as our policy no longer applies beyond our digital environment.

5. External Links

Our website may include hyperlinks to third-party sites. We are not responsible for the data practices or content on those platforms. Always review their privacy policies before engaging with them.

6. Protection of Minors

By using our website, you affirm that you are at least the legal age of majority in your jurisdiction, or that you are the parent or legal guardian providing consent on behalf of a minor dependent.

7. Data Protection & Retention

We take reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Retention Period: Your data is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal, regulatory, and operational requirements.

8. Your Rights Under PDPA and Other Frameworks

Depending on your jurisdiction, you may have rights such as:

• Accessing your personal data
• Correcting inaccuracies
• Requesting deletion
• Restricting or objecting to data processing
• Porting your data to another service provider

For such requests, contact our Privacy Officer at terrychen@scottnshane.com.

We aim to respond to all inquiries within 30 business days.

9. Policy Updates

We reserve the right to revise this Privacy Policy periodically. Updates will be posted here, and significant changes will be communicated to you via email or notices on our website.

In the event of a business transfer—such as a merger or acquisition—your data may be transferred to the successor entity, who will remain bound by this Privacy Policy unless stated otherwise.

10. Contact Us

To request access to, correct, delete, or raise a concern about how your personal data is handled, please reach out to our Privacy Compliance Officer: